Refund Policy

30-day money-back guarantee

Lore offers a 30-day money-back guarantee. If you're not satisfied with your membership, you can request a full refund within 30 days of your order date — including if you simply changed your mind.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or contact us through the support link in the app and we'll arrange it with Paddle for you.

Refunds are returned to your original payment method. Your bank or card issuer usually takes a few business days to show the credit.

Cancelling your subscription

You can cancel at any time from the billing section of your profile. Cancelling stops future renewals and your access continues until the end of the period you've already paid for. Cancelling on its own doesn't trigger a refund — request one as described above if you're within the 30-day window.

After 30 days

Beyond 30 days we still review refund requests case by case, for example for billing errors, duplicate charges or technical problems that prevented you from using Lore. Get in touch and we'll look at it fairly. Statutory refund rights in your country always apply in addition to this policy.